Optus

Discussion in 'Other Stuff' started by JoyfulPenguin, Jun 3, 2019.


  1. JoyfulPenguin

    JoyfulPenguin Well-Known Member

    I have spent 35 hours on the phone to Optus in the past year.

    I initially bought Optus Sport to watch the World Cup, their service didn't work so as an apology I was given free Optus Sport for a year and a free Fetch Mini Box for a year. I had to spend 15 hours trying to activate it, including having Optus Customer Service hang up on their own manager in their own store, to finally get it activated.

    Six months later I see they have been charging me every month for Optus Sport, to a total of $89, I call to try and get a refund, they say they will give it in five business days, they don't. I call them every month from December to June trying to get this refund, provide receipts every time only to be told I will get a refund but never actually get it. This equalled 20 hours of my time, not counting time going travelling to Optus stores which was the only time their Customer Service paid attention to me.

    I only got a refund from Optus when I threatened to take them to VCAT. They also tried to say that Google Play's terms and conditions take precedence over Victorian law, I literally had to explain liability to them and cite case law at them, good thing I am a law student! Even though I want to watch all the games in the Women's World Cup I won't ever be buying Optus Sport to watch it or any other football content they offer. If you are thinking about getting an Optus product, I urge you to reconsider.
     
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  2. Insertnamehere

    Insertnamehere Well-Known Member

    Also consider the telecommunications ombudsman. If you make a complaint then escalate it costs them $400. They really don't like it.
     
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  3. JoyfulPenguin

    JoyfulPenguin Well-Known Member

    Yep did it in April, they got extremely pissy at me when I told them.
     
  4. Insertnamehere

    Insertnamehere Well-Known Member

    I had a similar experience with getting ADSL with telstra. After spending hours on the phone and hours researching wtf a pair gain was I had them nailed and they sent a tech out for free who laughed when I told him the story. Said they were full of S, I told him I was aware and thats why he was there.
     
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  5. Big Al

    Big Al Well-Known Member

    Next time fly to india and speak to them directly. Cheaper and quicker.

    Seriously all big companies are really annoying when you need something that isn’t a simple tick the box.

    I have my mobile and internet with optus. Don’t have any troubles unless i need to do something different.

    My fetch box is absolutely rubbish but i never use it. Just watch the Optus sports app on my phone and chromecast it.
     
  6. JoyfulPenguin

    JoyfulPenguin Well-Known Member

    Yeah it honestly would be quicker to go to India, my biggest problem was a number of them didn't speak English well enough to actually properly communicate with.
     
    • Agree Agree x 1
  7. Big Al

    Big Al Well-Known Member

    :p
    I had a client who had someone steal her phone identity with Optus. Everytime she tried to cancel they’d contact the person defrauding her nd they’d say no it’s fine. Was an absolute joke and caused her so much stress especially being an older woman. They were completely hopeless in helping her.

    At least it’s good practice for you mate. See how they respond differently when your threats are real.

    Also don’t forget to bill yourself for time :piralaugh:

    First lesson of being a lawyer Is hit that clock before picking up the phone :p
     
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