I have spent 35 hours on the phone to Optus in the past year. I initially bought Optus Sport to watch the World Cup, their service didn't work so as an apology I was given free Optus Sport for a year and a free Fetch Mini Box for a year. I had to spend 15 hours trying to activate it, including having Optus Customer Service hang up on their own manager in their own store, to finally get it activated. Six months later I see they have been charging me every month for Optus Sport, to a total of $89, I call to try and get a refund, they say they will give it in five business days, they don't. I call them every month from December to June trying to get this refund, provide receipts every time only to be told I will get a refund but never actually get it. This equalled 20 hours of my time, not counting time going travelling to Optus stores which was the only time their Customer Service paid attention to me. I only got a refund from Optus when I threatened to take them to VCAT. They also tried to say that Google Play's terms and conditions take precedence over Victorian law, I literally had to explain liability to them and cite case law at them, good thing I am a law student! Even though I want to watch all the games in the Women's World Cup I won't ever be buying Optus Sport to watch it or any other football content they offer. If you are thinking about getting an Optus product, I urge you to reconsider.